Emirates Marketing and Promotions (EMP), a new subsidiary dedicated to providing state of the art and integrated solutions in direct marketing and promotions.
EMP Contact center is Business Process Outsourcing Service Provider offering customer experience management, back office services, inside sales channel management, professional services and digital services.
EMP Contact Center provides top-notch outsourcing and call center services by focusing on high growth industries; mainly Technology & Consumer Electronics, Media & Communication, Fast Food, Insurance, Automotive, White Goods, Retail, Health care, Travel & Hospitality, E-commerce, Government & Public Service, Real Estate...among others.
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This portal is an all in one workspace platform that is a fully comprehensive suite for your business. It has the capability to handle all forms of communication which includes voice, video, chat, email, social media , SMS, fax and more. The elegance and simplicity of the suite of services means the happiness officers can provide proactive, personalized service and deeper engagement with each customer regardless of the channel.EMP is here to help you out.
We designed the dashboard because it is a seamless interface that provides customers with instant, actionable information, real-time data, and basic insights for the customer to help him follow his business from anywhere.
Only through the phone can see the recorded calls, evaluate employees, assess the size of his business, and amend at any time he can get A call center in all languages, and more than one call service that can get trained and qualified agents to work with high professionalism and appropriate amounts in the market 24/7.
Gain access to real time insight on your customer calls with a comprehensive dashboard, with metrics such as peak call times, frequent enquiries and orders, new vs returning callers and conversation topics.Active call monitoring
Gain the ability to actively listen to recordings, view text transcripts and understand the subject of the call, whether it’s a generic call, sales inquiry or even a dropped call.Customizable Scripts
Seamlessly create and edit your questions on the go, and adapt your responses or scripts in in line with your business requirements.
Try EMP for free: Try EMP for a limited time to find a package best suited for your business.
24x7 Call Operators: Catch all your leads, enquiries, orders and customer complaints, all day, every day.
Multilingual Agents: Catch all your leads, enquiries, orders and customer complaints, all day, every day.
Customizable admin dashboard: Choose or edit your scripts, language preferences, office timings and much more.
Instant Notification: Monitor calls and get notifications integrated in a comprehensive reporting system.
Quick and hassle free set-up: No assembly or hardware installations - just sign up and sign in.
EMP contact center provides a variety of certified voice Customer Experience services that enhance your day to day performance in the various business processes in your organization. EMP is your trusted outsourced partner in all your BPO and Customer Experience requirements.
Customer service experience support Part of our main Customer Experience Solutions to the Middle East allow you to maximize the lifetime value of each and every one of your customers by providing superior post-sales service 24 hours a day, 7 days a week. Improving your customer loyalty will enable you to maintain your customers and save the costs of acquiring new customers. Customer excellence range from responding to your customer's inquiries and solving their problems, up to maintaining high customer satisfaction rates through personalized outsourced solutions.
EMP Contact Center provides a variety of non-voice Contact Center and BPO Solutions that enhance the customer experience management along with your day to day interactions with your customers through a proven track record with our expertise in outsourcing solutions across all our sites in middle east.
Data management We mainly focus on handling low to medium transactions, including the internal operational processes of all companies, by making a complete customization of the dashboard according to the requirements of each client. Other services also include data entry functions, direct conversations, email management, and WhatsApp requests for more than 8 languages.
We help our clients to get a comprehensive customer experience management, EMP enhances the integrated Omni-channel CX management Solutions For the Social Media Management technology, we give our clients the option to outsource their work with renowned technologies that give deep analysis their customers on social media conversations across multiple platforms including Facebook, Twitter, Instagram, LinkedIn, etc. and extends to virtually all public data on open blogs, forums, and micro websites, with the ability to flag the top influencers, trending topics, sentiment analysis and a lot more including deep profiling of online communities that exceed the traditional demographic analysis.
EMP team has been working for years to serve service companies that provide building facilities
Government organizations are always on the lookout to decrease costs